About the role
Job Overview
Deliver safe, timely field service, strong customer outcomes, capable teams and disciplined service KPIs and revenue performance.
Lead regional service operations for concrete line pumps and boom pumps.
Key Responsibilities
- Own breakdown, preventive-maintenance and commissioning delivery
- Improve MTTR, first-time-fix rate, uptime and repeat-failure reduction
- Lead, coach and allocate work to service engineers and technicians
- Handle critical customer escalations and key-account service relationships
- Coordinate critical spares and regional stocking requirements
- Support labour recovery, AMCs and paid service work
- Ensure Service CRM adoption, MIS reporting and feedback to Design and Production
- Enforce field-safety and equipment-control standards
Required Experience
12 Years
Required Skills
Pump Service OperationsTeam LeadershipHydraulic TroubleshootingService KPIsCustomer EscalationsService CRM
Qualification & Preferred Industry Exposure
Required qualification: Diploma / Degree in Mechanical Engineering
Preferred industry exposure: Hands-on concrete line and boom pump service, including at least 3 years in service-team leadership.
Location / Work Setup
Hyderabad · On-site
Employment Type
Full-time
Working Conditions / Travel
Frequent travel within the assigned region for customer-site service operations.
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